If you have a saved password, it can overwrite whatever username and password you type in to the logins fields. Follow the steps for your issue below.
* If you do not want to edit or add saved passwords, you can log in using an Incognito window, which does not use saved login information.
1. You Have a Saved Password for One Student But Have Another Student Trying to Login
If you have a saved password for one student, when you try to login a different student, the browser will overwrite the username and password you entered with the saved login information. The solution is to add a saved password for the new student. Follow the instructions below.
Firefox - Add a New Saved Password
- Open Firefox.
- Click the menu button (☰) in the top-right corner.
- Select Passwords
- Click the + Create New Login button.
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Enter:
- Website URL
- Username/email
- Password
- Click Save.
2. You Have a Saved Password that is Incorrect
If you have a saved password that is wrong and needs to be updated, follow the steps above, but instead of adding a new login, edit the current
3. You Have a Saved Password that needs to be Deleted
If you have a saved password that is wrong and needs to be updated, follow the steps below.
Firefox - Delete Saved Password
- Open Firefox.
- Click the menu button (☰) in the top-right corner.
- Select Passwords
- In the left sidebar, select the website/account you want to remove.
- Click Remove (trash can icon or “Remove” button).
- Confirm the deletion.
Need Help? Contact a Tech Specialist.