Current Website Status: Online - No reported Issues. We have more than 20k users and no reported issues. If you are having an issue, it is caused by not using Firefox or you need to adjust a setting on your computer or device. Please follow the steps below to quickly resolve it:
If you had a technical issue during an assignment and would like to reset or change the grade, please see: Request Grade Changes & Resets
Need Help? If you would like a tech to walk you through the steps, Contact a Tech Specialist or call us at 936-372-6299 M - F from 9-5 CST.
INSTRUCTIONS FOR ALL TECH ISSUES
✅ 1. Use the Correct Browser & Install Updates
- Windows & Mac Computers: Use Firefox.
- iOS Devices: Use Safari (auto updates with OS updates)
- Android: Use Chrome
- Kindles: Use Chrome
- Chromebooks: Use Chrome
✅ 2. Content Filters or Parental Controls
If your device or network uses Parental Controls or content filtering software like Bark, Qustodio, Covenant Eyes, Circle, or school filters, there are several sites that must be whitelisted. See: Safe Sites
If you're unsure, type deviceinfo.me into your browser → select Content Filtering from the menu.
✅ 3. Try an Incognito Window
Open Firefox
Click the menu (☰)
Select New Private Window
Log in and try the assignment again
*If you have parental controls or content filtering software that prohibit using incognito window, please temporarily turn it off and supervise your student. If it works, read the info below.
👉 If the course works in Incognito mode, this means the issue is caused by:
- Internet Filtering Software or Parental Controls that are not setup properly. Click here: Instructions for Filtering and Controls
- Old cookies: Follow the steps below to clear the old stale cookies.
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Then try the course again.
✅ 4. Clear Cached Data & Old Cookies for JUST Our Site
- Open Firefox and visit https://dive.unhosting.site
- In the address bar, click the sliders (tune) icon — it looks like three horizontal lines with small circles on them — to the left of the website address.
- Click Clear data
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Restart Firefox and try again.
✅ 5. Logout of All Other Devices & Browsers
- To prevent errors that can cause lost work or failed quiz submissions, each user can only be used on two devices or browser at a time.
- ✅ If a user logs in to their account on a computer or device, they can open multiple tabs or windows in the same browser and stay logged in.
⚠️ But if someone logs in to the same account from a different device, different browser, or Incognito/Private window, Moodle treats this as a new login session.
When that happens, Moodle will log out the earlier session and show the message: “Your session has expired. Please log in again.”
✅ 6. Adjust Device Settings:
Please follow these steps: Computer & Browser Settings
Need Help?
If you're still experiencing issues or would like a tech to walk you through the steps, Contact a Tech Specialist or call us at 936-372-6299 M-F from 9-5 CST.