I Did Not Receive a Password Reset Email

1. The password reset email is sent to the email in the student's eLearning account. 
    
2. Open that email account and check your Trash, Spam, and Updates folder.
    
3.  If you still don't see it, that means one of the following: 
    

   • A parent has a added a forwarding rule to forward all emails from Moodle to their account. Check the parent's email accounts for the password reset email. 

   • You have not added [e-mail] to "Contacts" in the email account in the student's eLearning account.  If not, please do that now, then try the password reset again: How To Reset Password
      
   • The email in your student account is different than the one you entered in the password reset form.  Follow these steps to try all your email addresses until you receive the password reset email. How To Reset Password
     
      

4. Need Help?  Send an email to [e-mail] and include your full name, address, and phone number, student name, and course title(s). You can also text or call 936-372-6299.  
    

 

Need Help?  If you need further assistance, please send an email to [e-mail] or text 936-372-6299 and include your full name, address, and phone number and all email addresses you have.