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Order Failed, Rejected, or Declined in eLearning Campus

  • Updated

1. If you receive this warning: PaymentIntent created WITHOUT setup_future_usage*, follow these steps:

* This warning usually appears when you try to save your card details. This is most commonly seen with cards issued by Indian banks due to additional card authentication requirements.

  • Return to the checkout page.
  • Do not select Save With (or Save card) during checkout.
  • Complete your purchase without saving your card.
  • If the payment is still declined, try a different payment method or contact your card issuer for assistance.

2. If you received an error, find the error you received in Section 2 and follow the corresponding steps.
 

3. If your issue is not listed in Section 2, please contact your card issuer for assistance.

 

SECTION 2:

Error Received

Resolution
  • incorrect_number
  • invalid_number
  • incorrect_cvv
  • invalid_cvv
  • invalid_expiry_month
  • invalid_expiry_year

These errors usually mean some of your payment information was entered incorrectly. Follow these steps:

  • Verify that your card information is correct.
     
  • Check your card number, expiration date, or CVV/security code
     
  • Submit your payment again. 
     
  • If you entered your card details correctly but your payment is still being declined, contact your bank to verify your credit or debit card details.
  • authentication_required
  • authentication_not_handled
  • mobile_device_authentication_required

These errors mean your bank requires additional verification before approving the payment. Follow these steps:

  • Return to the checkout page.
     
  • Do not save your card details.
     
  • Submit your payment again.
     
  • If the payment is still declined, try a different payment method.
     
  • If you only have one payment method available, contact your card issuer for assistance.
     
  • After the issue has been resolved, follow "How to Order" and complete your purchase.
  • processing_error
  • issuer_not_available
  • approve_with_id
  • try_again_later

These errors are usually temporary. Follow these steps:

  • Wait a few minutes.
     
  • Return to the checkout page and try your payment again.
     
  • If the payment is still declined, contact your card issuer. 
  • call_issuer
  • do_not_honor
  • not_permitted
  • invalid_account
  • card_not_supported
  • card_velocity_exceeded
  • currency_not_supported
  • restricted_card
  • security_violation
  • service_not_allowed
  • stop_payment_order
  • revocation_of_authorization

These errors mean your bank or card issuer declined the payment. Follow these steps:

  • Contact your bank or card issuer.
     
  • Ask why the payment was declined.
     
  • Confirm that your card is active, approved for online purchases, and has no restrictions.
     
  • After the issue has been resolved, follow "How to Order" and complete your purchase.
  • expired_card
  • insufficient_funds
  • fraudulent
  • generic_decline
  • merchant_blacklist

These errors mean your card cannot be used to complete the payment. Follow these steps:

  • Use a different credit or debit card, or another available payment method.
     
  • If you believe your card should work, contact your card issuer.
     
  • After the issue has been resolved, follow "How to Order" and complete your purchase.
  • invalid_amount

This error means the payment amount could not be authorized. Follow these steps:

  • Verify that the payment amount is correct.
     
  • If the amount is correct and the payment is still declined, contact your card issuer.
     
  • Try your payment again after the issue has been resolved.
     
  • Follow "How to Order" and complete your purchase.

 

 

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