Skip to main content
Sign in

CD Tech: R3-MP4 or R2-MP4

  • Updated
  1. Our CD/DVDs are MP4 video files that play natively on any computer operating system with a CD/DVD drive.  I don't have a Computer with CD/DVD drive.
     
  2. If your CD is broken or damaged, see:  My CD is damaged or broken
     
  3. If you want to upgrade to a digital format, see: Can I exchange or upgrade my CD/DVD? 
     
  4. For all other issues, please follow these simple solutions below. 
     
  5.  So your student can start or continue watching your video lessons while resolving this issue, see Saxon Video Lessons
     
  6. Install all updates to your computer operating system. For detailed instructions, select your operating system below: 

  7. How to Play the Videos If you have any issues, skip to the next step. 

    • Place the CD/DVD in the computer’s drive. Not compatible with CD/DVD players for TVs
    • Open the CD/DVD drive on your computer.  It should display the name of the CD like this: DIVE 65-3.  If it won't open, skip to "ISSUES" below. 
    • Open the  “Lesson Lectures” folder. 
    • Select the lesson you want to watch. 
    • The video will open in your default player. 
    • Select the play icon.  If it doesn't play, skip to "ISSUES" below. 
    • CRITICAL! Parents and students must watch the "Getting Started" video linked on the Teacher Guide. 
       

    ALL TECH  ISSUES

     

    • ISSUE PLAYING IN AN EXTERNAL CD/DVD DRIVE
      • If you see "CD Not Detected" try unplugging the CD drive, restart your computer, then try it again. 
      • If that doesn't work, 
        • Try the CD/DVD in another computer with an internal CD/DVD drive.  Or try using another CD in the external drive and see if works. 
        • If the DIVE CD/DVD works on a different computer, the issue is caused by the computer or external drive. 
        • If it does not work on another computer but a different CD works in the external drive, the DIVE CD may be dirty or damaged, please see CD IS BROKEN, DAMAGED OR DIRTY

  • CD/DVD NOT DETECTED, GRINDING, SKIPPING, WEIRD NOISES

    • This issue is usually due to it being dirty or scratched. 
    • Check to see if it is dirty. If so, see "My CD is Dirty" below. 
    • If the CD is damaged or scratched, see: My CD is damaged or broken
    • Restart your computer, then try it again. 
    • If that doesn't work, 
      • Try the CD/DVD in another computer. If it works on a different computer, the issue is caused by the computer.  
      • If it doesn't work on the other computer, try a different CD in both computers.  If it plays, see: My CD is damaged or broken

     

  • CD/DVD IS DAMAGED DIRTY
    • Gently clean the disc using a soft, lint-free cloth. Wipe from the center of the disc outward.
    • Try the CD again. 
    • If it still doesn't work, see: My CD is damaged or broken
       
  • Purchased Within the Past 90 days and Has Never Worked

 

Need Help? Contact a Tech Specialist


 

Related articles

Powered by Zendesk