VPN for eLearning Courses

To ensure your student's security, Educadium requires a dedicated or static IP address that does not change. If you received a 403 Error, that means you do not have a dedicated IP. Please follow these steps.

1. Follow these steps then come back here and complete the steps below. Clear the 403 Error
   
   
2. Temporarily turn off the VPN, restart the computer or device, and check deviceinfo.me to make sure it is off. Then, try logging in/out of the course. If you do not receive the 403 error, that means the IP address your VPN is providing is causing the error. Skip to step 5. 
   
   
3. If, after turning your VPN off, you still receive a 403 error, follow step 3 here: How to Clear Error 403 then try logging in/out again. 
   
   
4.  If you still get the 403 error, the Educadium account has been flagged and you need a new account. Please send a message to [e-mail] and request a new account. Please include your student's name, username, course title(s) and password.
   
   
5. Contact your VPN Provider and ask if your current plan includes a dedicated IP option. If not, ask if they offer one as an add-on or in a different plan. If your VPN doesn’t offer a “dedicated” option, you will need to either change to a VPN provider that uses dedicated IPs or temporarily turn your VPN off when accessing Educadium.
   
   
6. See the list below of VPN providers that offer dedicated IPs.
   BitDefender VPN
   NordVPN
   SurfShark
   TotalVPN
   Norton VPN
   Proton VPN
   IPVanish
   NordLayer
   

Need Help? Contact a Tech Specialist.