Policies: Exchanges, Refunds, and Upgrades
- Accidental Order of the Wrong Edition DIVE Math Course
- Can I exchange my free CLEP Professor Course for a different course?
- Can I exchange or upgrade my CD to the Download & Stream or eLearning format?
- Can I exchange the Download & Stream format for a CD?
- Can I expedite shipping after I placed my order?
- Can I switch an eLearning course to a sibling?
- DIVE End User License Agreement
- DIVE Exchange, Refund, and Upgrade Policy
- Extend a Science eLearning Subscription
- Extend a Shormann Math Course
- Help! I lost my CD!
- How to get a copy of your DIVE Invoice, Receipt or Order History
- LIVE Class Drop, Refund, and Exchange Policy
- My CD is damaged or broken
- My science course expired before I finished it
- My Shormann Math Course Expired or Will Expire before I finish
- My student is not ready for the eLearning course I purchased, can I get a refund or exchange?
- My student is sick or injured and cannot finish their course
- Opened CD/DVDs (R2MP4 and R3MP4)
- Security Certificate Expired
- Shipping and Order Fulfillment
- Shormann Pre-Algebra is too easy. Can I exchange it for Shormann Algebra 1?
- Sibling Subscription: What is it and how to buy one?
- Upgrade a digital product to a different digital format of the same title?
- When will I receive my Store Credit?
- Where's My Order?